WhatsApp Chatbot Setup

1️⃣ What is WhatsApp Chatbot?

WhatsApp Chatbot is an artificial intelligence-powered system that automatically responds to customer messages. With chatbots, businesses can automate order management, customer support and appointment systems.

To activate your WhatsApp Chatbot, you need to use the WhatsApp Business API. In this article, you will learn how to set it up step by step and how to get your API access.

2️⃣ WhatsApp Chatbot Setup (Step by Step)

📌 Step 1: Facebook Developer Account and App Creation

To use WhatsApp Chatbot, you need to register an account on the Facebook Developer platform and create an application.

1️⃣ Create your Facebook Developer account:
👉 Go to https://developers.facebook.com/ and create a Developer account.

2️⃣ Create a new Facebook App:

• Click on the "Create New Application" button.
• Enter the application name and details.
• Check the "For businesses" option.
• Press the "Create Application" button.

Add the product 3️⃣ WhatsApp:

• In the control panel of your Facebook App, go to the WhatsApp tab.
• Add the WhatsApp Product and start the installation.

📌 Step 2: Configure WhatsApp API

Go to 1️⃣ WhatsApp API Configuration:

• Enter WhatsApp > Configuration tab.

Enter 2️⃣ Webhook (Call Feedback) URL and Verification Token:

• Callback URL:arduinoCopyEdithttps://wa.badex.net/webhook/wpbox/receive/****************
• Verify Token:nginxCopyEditJ****************xc0BcHSM*******Ts5TW0908ce51
• In the Webhook field, click on "Manage Webhook Fields" and select "Messages".

📌 Step 3: Get the Permanent Access Token

To use the WhatsApp API, you need a permanent access token issued by Facebook.

1️⃣ Follow the process to get a Permanent Token on Facebook Docs:

• 👉 Create your permanent access token by following the steps at https://developers.facebook.com/docs/.

2️⃣ Enter your Access Token here:

• Permanent Access Token: (Paste your own token here)

📌 Step 4: Get WhatsApp Business Account ID and Phone Number ID

1️⃣ Go to the "WhatsApp > API Setup" section of your Facebook App.
2️⃣ Here you can see your phone number ID and your WhatsApp Business Account ID.

📌 Phone Number ID: XXXXXXXXXXXXXX
📌 WhatsApp Business Account ID: XXXXXXXXXXXXXX

3️⃣ Enter this information during the API configuration process.

3️⃣ Benefits of WhatsApp Chatbot for Your Business

✅ Automate customer service:
WhatsApp Chatbot provides 24/7 support to your customers.

✅ Simplify order management:
Chatbot can automatically take customers' orders and guide the payment process.

✅ Manage your campaigns via WhatsApp:
You can announce your campaigns with automated messages and offer special offers to customers.

✅ Provide fast and seamless answers:
AI-powered chatbot answers customers' questions instantly and increases customer satisfaction.

4️⃣ Integration with WhatsApp Chatbot and Use Cases

📌 E-Commerce:

• Customers can order and pay via WhatsApp.
• You can increase conversion rates with abandoned cart reminders.

📌 Restaurants & Cafes:

• With WhatsApp QR Menu, customers can place their orders directly on WhatsApp.
• Booking and delivery notifications can be made automatically.

📌 S ervice Sector:

• You can manage appointment requests automatically.
• You can provide support to customers via WhatsApp.

5️⃣ The Future of WhatsApp Chatbot

✔ Advanced AI-Powered Conversations:
WhatsApp Chatbots will become GPT-powered and provide smarter responses.

Voice Command and Voice Response:
Customers will be able to order via voice commands on WhatsApp.

✔ Personalized Marketing:
Personalized messages and campaigns will be offered based on the customer's past purchases.